CITIZEN'S CHARTER 2019 (2nd Edition)

TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

 

PURPOSE OF CITIZEN’S CHARTER:

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

 

DENR MANDATE:

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

 

VISION:

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

 

MISSION:

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

 

SERVICE PLEDGE:

We, the Officials and employees of the Department of Environment and Natural Resources, hereby pledge our commitment to:

  • Provide efficient, prompt, and corrupt- free services tantamount to the protection, conservation, management of the environment and natural resources;

  • Ensure strict compliance to laws, rules and regulations and high degree of professionalism in the conduct of the DENR business and non-business processes; and

  • Attend to all applicants or requesting parties who are within the premises of the office prior to end of official working hours and during lunch break.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

LIST OF SERVICES

Administrative and Finance Sector (Internal and External Services)
RO-AF-01
RO-AF-02
RO-AF-03
RO-AF-04
RO-AF-05
RO-AF-06
RO-AF-07
 
Forestry Sector (External Services)
RO-F-01
RO-F-02
RO-F-03
RO-F-04
RO-F-05
RO-F-06
RO-F-07
 
Lands Sector (External Services)
RO-L-01
RO-L-02
RO-L-03
RO-L-04

 

Click to see procedure for filing of complaints