CITIZEN'S CHARTER 2019 (2nd Edition)

TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

 

PURPOSE OF CITIZEN’S CHARTER:

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

 

DENR MANDATE:

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

 

VISION:

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

 

MISSION:

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

 

SERVICE PLEDGE:

We, the Officials and employees of the Department of Environment and Natural Resources, hereby pledge our commitment to:

  • Provide efficient, prompt, and corrupt- free services tantamount to the protection, conservation, management of the environment and natural resources;

  • Ensure strict compliance to laws, rules and regulations and high degree of professionalism in the conduct of the DENR business and non-business processes; and

  • Attend to all applicants or requesting parties who are within the premises of the office prior to end of official working hours and during lunch break.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

LIST OF SERVICES
DENR CENTRAL OFFICE
Administrative and Finance  (Internal and External Services)
CO-AF-01 Issuance of Certification of  No Records/Appeal/Motion for Reconsideration, etc.  
CO-AF-02 Document  Authentication for General Circulation Documents  
CO-AF-04 Processing as to Availability of Funds of Purchase Order (PO), Job Order (JO), Contract of Service (COS) and Other Contracts  
CO-AF-05-06-07 Processing of Payment of Claims 
CO-AF-08 Preparation and Issuance of Certificate of Remittances for Contributions and Loan Payments
Administrative and Finance  (Internal Services)
CO-AF-09 Issuance of Property Acknowledgement Receipt (PAR)/Inventory Custodian Slip (ICS)  
CO-AF-10 Issuance of Supplies and Materials
CO-AF-11 Preparation of Purchase Request of Goods and Services  
CO-AF-12 Issuance of Trip Ticket 
CO-AF-13 Request for CCTV Footage
CO-AF-14 Request for Technical Services from Building and Grounds Maintenance Section through Job Order
Administrative and Finance  (External Services)
CO-AF-03 Sale of Bidding Documents
Human Resource and Development (Internal Services)
CO-HRDS-01 Issuance of Personal Travel Authority
CO-HRDS-02 Issuance of Authority to Engage in Limited Practice of Profession
CO-HRDS-03 Approval of GSIS Loan Application
CO-HRDS-04 Issuance of Certificate of Employment and Compensation 
CO-HRDS-05 Issuance of Service Record
CO-HRDS-06 Application for Land Bank Loan Saver
CO-HRDS-07 Application for Issuance of Nomination and Travel Authority for Study Trips
Knowledge and Information System  (Internal Services)
CO-KISS-01 Approval of Request for Information System Development
CO-KISS-02 IT Technical Support
Knowledge and Information System (Internal and External Services)
CO-KISS-03 Provision of ENR Statistics (for Walk-in Clients)   
Legal Affairs  (Internal and External Services)
CO-LAS-01 Issuance of Certification of No Pending Administrative Case  
Strategic Communication and Initiatives (Internal and External Services)
CO-SCIS-02 Mesia Request for Interview of DENR Officials
CO-SCIS-03 Lending of Library Reference/Resource Materials
CO-SCIS-04 Distribution of IEC Materials
Strategic Communication and Initiatives (Internal Services)
CO-SCIS-01 Request for Event Coverage  
Strategic Communication and Initiatives (External Services)
CO-SCIS-05 Handling Public Assemblies and Protests  
DENR CENR, PENR AND REGIONAL OFFICES
Administrative and Finance Sector (Internal and External Services)
RO-AF-01 Issuance of Certification of  No Records/Appeal/Motion for Reconsideration, etc.  
RO-AF-02 Document  Authentication for General Circulation Documents  
RO-AF-04 Processing as to Availability of Funds of Purchase Order, Job Order, Contract of Service and Other Contracts  
RO-AF-05-06-07 Processing of Payment of Claims 
Administrative and Finance  (External Services)
RO-AF-03 Sale of Bidding Documents
Forestry Sector (External Services)
RO-F-01 Issuance of Certificate of Tree Plantation Ownership (CTPO) 
RO-F-02 Issuance of Self-Monitoring Form (SMF)  
RO-F-03 Issuance of Certificate of Verification (COV) for Trasport of Planted and Non-Premium Trees within Private Land, Non-Timber Forest Products except Rattan, and Wood Processing Plant (WPP) to other WPP  
RO-F-04 Application for Chainsaw Registration  
RO-F-05 Issuance of Tree Cutting and/or Earthballing Permit For DPWH Projects  
RO-F-06 Issuance of Tree Cutting Permit for Planted Trees (Tenured Forestland or Private Land), or Trees (Planted or Naturally Grown) that  Pose Threat to Human Lives and Properties  
RO-F-07 Issuance of Private Land Timber Permit (PLTP) for Non-Premium Species, or Special PLTP (SPLTP) for Premium/Naturally-Grown Trees within Private/Titled Lands 
Lands Sector (External Services)
RO-L-01 Issuance of Certification of Land Status and/or Certification of Survey Claimant  
RO-L-02 Issuance of Survey Authority  
RO-L-03 Application for Free Patent (Agricultural)  
RO-L-04 Application for Free Patent (Residential)  

Click to see procedure for filing of complaints