TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

Purpose of Citizen's Charter

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR Mandate

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

Vision

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

Mission

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

SERVICE PLEDGE

We, the Officials and employees of the Department of Environment and Natural Resources, hereby pledge our commitment to:

• Provide efficient, prompt, and corrupt- free services tantamount to the protection, conservation, management of the environment and natural resources;
• Ensure strict compliance to laws, rules and regulations and high degree of professionalism in the conduct of the DENR business and non-business processes; and
• Attend to all applicants or requesting parties who are within the premises of the office prior to end of official working hours and during lunch break.

LIST OF SERVICES

DENR CENR, PENRO, AND REGIONAL OFFICES

Administrative and Finance Sector (Internal and External Services)

RO-AF-01             Issuance of Certification of  No Records/Appeal/Motion for Reconsideration, etc. 

RO-AF-02             Document  Authentication for General Circulation Documents 

RO-AF-03             Sale of Bidding Documents 

RO-AF-05-06-07  Processing of Payment of Claims

Forestry Sector (External Services)

RO-F-01                Issuance of Private Tree Plantation Registration (PTPR)

RO-F-03a              Issuance of Certificate of Verification (COV) for Trasport of Planted within Private Land, Non-Timber Forest Products except Rattan and Bamboo 

RO-F-03b              Issuance of Certificate of Lumber Origin (CLO) For Processed Logs/Lumber from Wood Processing Plant (WPP) To Other WPP Or Desired Destination 

RO-F-04                Application for Chainsaw Registration

RO-F-05                Issuance of Tree Cutting and/or Earthballing Permit for Trees Affected by Projects of National Government Agencies (DPWH, DOTR, DEPED, DA, DOH, CHED, DOE, And NIA) 

RO-F-06                Issuance of Tree Cutting Permit for Planted Trees and Naturally Growing Trees Found Within Public Places (Plaza, Public Parks, School Premises or Political Subdivisions for Purposes of Public Safety)

RO-F-07                Issuance of Private Land Timber Permit (PLTP) for Non-Premium Species, or Special PLTP (SPLTP) for Premium/Naturally-Grown Trees within Private/Titled Lands

Lands Sector (External Services)

RO-L-01                Issuance of Certification of Land Status and/or Certification of Survey Claimant 

RO-L-02                Issuance of Survey Authority 

RO-L-03                Application for Free Patent (Agricultural) 

RO-L-04                Application for Free Patent (Residential) 

Feedback and Complaints

CITIZEN'S CHARTER 2022 (1ST EDITION)

CITIZEN'S CHARTER 2021 (5TH EDITION)

CITIZEN'S CHARTER 2020 (4TH EDITION)

CITIZEN'S CHARTER 2020 - MIMAROPA REGION (1ST EDITION)